Frequently Asked Questions

It's fully dedicated connectivity that links your business with public clouds.

With a dedicated cloud or multicloud link, your organization's traffic to and between public clouds is private and not exposed to the internet, mitigating numerous attack vectors like DDoS and MiM.

Additionally, these links are compatible with additional security layers such as NGFWs, WAFs, among others.

The main needs for a company requiring dedicated connectivity solutions to the cloud are:

• Security and Regulation: Traffic isn't exposed to the internet and supports end-to-end encryption.

• Stability: Latency and packet loss metrics can be guaranteed through an SLA.

• Scalability: Capabilities range from 100Mbps to 10Gbps per link.

• Performance: Enabling Jumbo Frames when transferring large data volumes to and from the cloud.

Yes, a single dedicated link can connect multiple public clouds and SaaS services.

No, when your organization connects to the cloud via the internet, traffic is not only exposed but also operates under a "Best-effort" mode without latency or security guarantees, competing with traffic from millions of other services using the same internet backbone. With a dedicated service, you have bandwidth and availability guarantees, knowing your traffic won't compete with external applications.

Our links have two main components:

• Static Component (Last Mile or Local Loop): These physical links are delivered through a carrier that already has fiber optic infrastructure close to your locations or data centers. These links can be acquired with a minimum term of 12 months and a maximum of 36 months.

• Flexible Component (L2 or L3 Connections to or between public clouds): These logical links can be acquired on annual or multi-year terms like physical links, but also in Pay-as-you-Go (PAYG) modes. This allows you to contract a connection for days, weeks, or months as needed.

We are not a carrier, we are a hybrid and multicloud connectivity provider. We have a portfolio that encompasses multiple service providers, thus achieving the ability to deliver coverage in practically the entire American continent.

Yes, despite promoting the best available hybrid and multicloud connectivity solutions in the market, we also have our own Points of Presence (PoPs) in strategic regions. This allows us to offer tailored solutions for specific industries like Fintechs, Banks, and Telcos.

No, we have developed partnerships with the world's top three multicloud connectivity companies. Through them, we deliver the connectivity your business needs. Our Points of Presence are directly connected to these multicloud providers, making us the only provider in Latin America capable of transparently delivering connections through any of these three providers.

Connectivity prices vary based on required bandwidth, locations for connection, and regions of public clouds to be accessed. We offer cost-effective options starting from 100Mbps. If you have a presence in a Data Center where we have our own presence or with our network of partners, we can provide unprecedented pricing.

If your organization uses intensive cloud workloads and VPN tunnel connectivity is no longer sufficient, it's time to consider a dedicated link to the cloud. Dedicated connectivity isn't just for large enterprises; any digital or Cloud Native company can achieve instant security and performance benefits with a dedicated cloud link.

Our links complement SDWAN solutions rather than replacing them. If your business is already using SDWAN, it will seamlessly integrate with our hybrid and multicloud dedicated links.

Yes, our consultative approach involves a thorough analysis of how your business plans to use the links and the availability strategy it demands. We can provide hybrid and multicloud connectivity from various physical locations, using different carriers for the last mile, and even multiple multicloud connectivity providers.

We don't believe in the classic 1+1 through the same service provider; therefore, our redundancy is always delivered with diverse providers through various Points of Presence with geographical separation.

We have developed a straightforward form for our clients to share their requirements in the initial interaction. We need information about the clouds you want to connect to, where you want to connect from, and the required capacities. With this information, our team will prepare a budget estimate within 48 business hours.

Delivery times for physical connections can range from 3 to 12 weeks depending on each case. Delivery times for logical connections are 48 business hours, and by the end of Q1-25, our clients will have an automated portal to provision their L2 connections instantly.

If you already have dedicated links to a public cloud you can start with us hiring low capacity links for redundancy, with this you can test our service and the stability of the connections. When the contract with your current provider is ending you can increase the capacity of our link and convert it as the main link. This type of migrations can be done with the support of our team specialized in Cloud Networking, guaranteeing a successful VM without any downtime.

Yes, it's possible to test our connectivity solution when a last-mile link isn't required. This is feasible in two scenarios:

• When your company has a presence in a Data Center where we have an active PoP (like KIO QRO1 in Querétaro, MX). In this case, we only need to perform a local cross-connection within the Data Center.

• When your company only wants to test multicloud connectivity between public clouds.

These PoCs have a one-time cost of USD 1,000.00, which is credited if your company decides to contract the connectivity solution.

CTX is our hybrid and multicloud connectivity solution, ideal for telecommunications operators and large enterprise network environments. We offer end-to-end connectivity, including from the last mile to your VPC, providing visibility and resilience. Reduce Time to Market with our scalable, reliable, and flexible solution.

CTX is supported on AWS, GCP, Oracle Cloud, and Azure.

The CTX-Hub is a multicloud connectivity platform capable of providing the high availability connectivity you need. Add all the connectors you require to build your own multicloud backbone. The CTX-Hub is always connected to the CTX controller, which provides end-to-end visibility and management of the platform through a Dashboard specifically designed for hybrid and multicloud environments.

CTX differentiates itself from other solutions by providing end-to-end connectivity, capable of extending your On-Premises network to the cloud regardless of the network protocols your company uses. Extend networks to the cloud using protocols such as MPLS, L3VPN, BGP, GRE, IPSec, EVPN Segment Routing, IS-IS, OSPF, among many others.

The CTX-Controller is our centralized solution that allows managing the entire CTX product portfolio.

You can have as many connectors as you need, as long as the contracted bandwidth matches the capacity of the CTX-Hub.

Yes, we offer customized consulting services to help companies design, implement and optimize their multi-cloud and hybrid connectivity strategy. No two CTXs are alike.

The SLA varies depending on platform customization factors such as connectors used, number of backbone routes chosen, among others. We can offer SLAs up to 99.95%.

Multicloud and hybrid connectivity is a strategy involving the use of multiple cloud services (public cloud, private cloud, or different providers) and interconnecting these environments to optimize performance, security, and flexibility.

A public cloud is owned and operated by a third party and shared with other users. A private cloud is dedicated cloud infrastructure for a single organization. A hybrid cloud combines elements of public and private clouds, allowing flexibility and control.

Multicloud and hybrid connectivity allows businesses to leverage the best of each cloud platform, optimizing performance, security, and scalability while reducing costs and increasing flexibility.

Benefits include data redundancy, flexibility to adapt to changing needs, cost optimization, improved performance and security, and risk mitigation.

Challenges include the complexity of managing multiple environments, interoperability between platforms, data security, and the need for careful planning and management.

Telco Cloud combines cloud technologies with telecommunications services to create a flexible, scalable, and efficient infrastructure. It utilizes Network Function Virtualization (NFV) and Software-Defined Networking (SDN) to manage networks in a more flexible and programmable way. Benefits include flexibility, cost reduction, agility, and operational efficiency. It is crucial for supporting infrastructures like 5G and IoT, enhancing the delivery of voice and data services.

Yes, a Telco Cloud architecture can adapt to any company needing a cloud networking solution, integrating with on-premise environments and advanced multitenant networks. If your organization has an advanced network with multiple VRFs and L2VPN and L3VPN network services, a Telco Cloud architecture is perfectly implementable.

Yes, you can integrate services with VRF, MPLS, BGP (Option A, B, and C), Segment Routing, GRE, EVPN, and VXLAN. Additionally, with the CTX Reflector, we facilitate any advanced network integration with the public cloud, saving computing resources and unnecessary services used to force such integrations into the cloud.

The CTX Reflector was developed to efficiently integrate advanced On-Premise networks into Telco Cloud network infrastructures. It is an exclusive technology available only through Telecom District or CTX. Our entire strategy for cloud HA (High Availability) and route propagation automation in multicloud BGP ecosystems can only be achieved with the CTX Reflector.

As a Telco, a Telco Cloud infrastructure offers numerous key benefits. Firstly, it provides flexibility and scalability, allowing you to quickly adjust network capacity and services according to demand. Additionally, it reduces operational costs by leveraging standard hardware and virtualization technologies instead of specialized equipment.

A Telco Cloud infrastructure also enhances agility, enabling rapid deployment and updates of services. It increases operational efficiency through advanced automation and centralized management, thereby improving service quality and customer satisfaction.

An additional benefit is that you don't need to start with a heavy upfront investment in future capacities that may take a long time to achieve return on investment (ROI). Instead, you can start with modest capacities and scale gradually as demand warrants. This allows you to optimize investment and grow more sustainably.

As a Mobile Virtual Network Operator (MVNO), a Telco Cloud infrastructure offers several key benefits:

• Ease of Network Integration with Multiple MNOs: It allows you to connect and collaborate easily with multiple Mobile Network Operators (MNOs), enhancing interoperability and expanding the coverage of your services.

• Scalability: You can efficiently scale your infrastructure as demand grows, avoiding the need for large upfront investments and enabling sustainable and controlled growth.

• Essential for Cloud-Hosted MVNOs: A Telco Cloud architecture is essential for cloud-hosted MVNOs, as it enables more efficient management and operation, optimizes resources, and improves responsiveness to market needs.

Telco Cloud infrastructure on a public cloud is essential for an MNO looking to rapidly deploy 5G, innovate in services and applications, efficiently manage MVNOs, and scale according to demand, all while reducing costs and improving operational efficiency.

Telco Cloud infrastructure on a public cloud can have many limitations if not properly designed and with careful selection of applications and services. However, when designed correctly, it can build networks with capacities of 10, 40, and 100Gbps that can scale based on demand or decrease these same capabilities in times of low consumption.

Yes, through CTX we can deliver a fully managed Telco Cloud as a Service platform by Telecom District.

So far we only support these platforms on Amazon Web Services, Azure, Google Cloud and Oracle Cloud. We have no plans to support other public clouds in the near future.

We only work this type of architectures with CISCO and 6WIND. For now, we do not plan to support other technologies.

Yes, we can deliver tailor-made Proof of Concepts to demonstrate the interoperability of the solution with our clients' networks. These PoCs have a one-time cost of USD 20,000.00 and are credited if your organization decides to implement the platform.

Transitive routing solves the inherent limitations of native VPC (Virtual Private Cloud) peering mechanisms, as observed in AWS, where transitive peering configurations are not directly supported. This restriction prevents direct communication between two VPCs that are only connected through a third intermediate VPC, instead of directly between each other. By facilitating indirect communication paths, transitive routing simplifies network management and reduces the need to establish multiple direct connections, becoming a versatile solution applicable to various cloud platforms, not just AWS.

GRE (Generic Routing Encapsulation) is a tunneling protocol used to encapsulate a wide variety of network protocol packet types within virtual point-to-point links over an Internet Protocol network. It is used to carry packets of one protocol across a network using another protocol. For example, GRE can be used to carry IPv4 packets across an IPv6 network.

OSPF (Open Shortest Path First) is a link-state routing protocol used to find the shortest path between a source and a destination node in a multiprocess type network, such as IP. It is a dynamic routing protocol primarily used in internal networks or Intranets. It uses the Dijkstra algorithm to calculate the shortest path.

IS-IS (Intermediate System to Intermediate System) is a link-state routing protocol, similar to OSPF, used to determine optimal routes for packet forwarding across a network. It is mainly used in large and complex networks like those of Internet Service Providers (ISPs). Like OSPF, IS-IS also uses the Dijkstra algorithm for route selection.

MPLS (Multiprotocol Label Switching) is a packet-switched protocol used in telecommunications networks. It allows efficient data traffic direction and prioritization by assigning labels to packets. These labels are used to route packets through the network based on predefined routes and quality of service (QoS) policies. MPLS is used in enterprise environments and service provider networks to create secure Virtual Private Networks (VPNs) and Software-Defined Wide Area Networks (SD-WAN), among other use cases.

Segment Routing is a routing technique in telecommunications networks that simplifies and enhances data transmission efficiency. Instead of using traditional routing protocols, it assigns a unique identifier called a "segment" to each node or set of nodes along the transmission path. This allows for more direct and optimized routes, improving performance and reducing complexity in network management. Segment Routing is increasingly being adopted in software-defined network environments and cloud infrastructures due to its ability to enhance scalability and operational efficiency.

L3VPN (Layer 3 Virtual Private Network) is a service that allows organizations to create virtual private networks using public or shared network infrastructure. It uses Layer 3 routing technology to establish secure and private connections between multiple geographical locations, facilitating secure and efficient resource and data sharing between different locations. This service is offered by network service providers and is useful for companies needing to efficiently and securely share network resources and data between different locations.

No, our Core Platform Set-Up Services only work with brands we have experience with: Cisco, Huawei, Nokia, Palo Alto, Fortinet, F5, and 6WIND.

We support technologies for Service Providers (Core Routing), Data Center, Network Security, and Telco Cloud.

The CPS service is tailored for designing, architecting, and implementing Carrier-Class platforms. All our processes related to delivering this service are designed to accommodate large organizations needing robust network platform implementations. For companies that do not require advanced services, CPS may be oversized.

Our CPS service is primarily virtual and delivered remotely. Our coverage is limited to Latin America, the United States, and Canada.

Yes, all our CPS and CDCI projects, without exception, include project management services delivered by our Project Managers specialized in Telcos.

No, CPS service is virtual and delivered remotely. When on-site presence is required for data center adjustments, equipment implementations, or hands-on support, our Core Data Center Infrastructure (CDCI) services need to be included.

At the moment, our CDCI service is only available in Mexico, with nationwide coverage.

No, our Core DC Infrastructure Services are specifically designed for physical adjustments and implementations within Data Centers, MSOs, or RSOs.

Some of the activities we can perform, where we have extensive experience, include:

• Infrastructure adjustments in Data Centers, such as cabinet installation, racks, anchorings, fiber runners, cable trays.

• Installation of passive elements: ODFs (Optical Distribution Frames), IDFs (Intermediate Distribution Frames), backbones.

• Power adjustments for active equipment supply: installation of PDUs (Power Distribution Units), PDBs (Power Distribution Boards), AC/DC Inverters, NEMAs, and AC panels.

• Installation of active equipment: such as servers and network equipment, including data connectorization, labeling, and AC or DC energization.

• On-site hands-on support: Field Engineers experienced in the physical handling of Carrier-Class network equipment and servers.

We support major brands in infrastructure such as Panduit, Commscope, Tripplite, Schneider, Condumex, FS, among others.

The CDCI service is tailored to meet the demands of Telcos and Service Providers. All our processes related to delivering this service are designed to accommodate large organizations needing complex infrastructure implementations. For companies that do not require advanced physical infrastructure services, CDCI may be oversized.

Our CDCI service is delivered on-site and our coverage extends throughout the national territory of Mexico.

Yes, all our CPS and CDCI projects, without exception, include project management services delivered by our Project Managers specialized in Telcos.

No, CDCI service only covers physical infrastructure activities in specialized sites such as DC, MSO, RSO.

Any logical activities required should be delivered through our Core Platform Set-Up (CPS) services.

No, our Core Platform Operations Services are specifically designed to address operational needs of a Telco or Service Provider.

CPO is a tailored operational service designed to support Carrier-Class platforms requiring rigorous attention and escalation processes.

Being a custom-built service, the CPO can support any Carrier-Class platform from any manufacturer, since, if at the moment we do not have a team of specialists with all the necessary experience and knowledge, we will hire the required equipment to meet our client's demand.

No, CPO is a Day 2 service developed to support operational areas in a Telco or Service Provider, delivered by a specialized team supporting the platforms. CPO enables our clients to efficiently handle incidents and troubleshoot with reduced turnaround times. CPO acts as a support arm for a NOC and is a vital component in continuous network operations within a Telco.

Yes, our Day 2 CPO services are designed to provide 24/7 support, 365 days a year, through an on-call engineer scheme and a predefined escalation process with advanced tools for management, communication, and support.

Our CPO service is delivered in a hybrid manner, with on-site and remote personnel, depending on our clients' needs.

We provide coverage across Latin America, the United States, and Canada.

No, our CPO services are led by a Service Delivery Manager who oversees all technical personnel involved in the service and serves as the primary point of contact for any CPO requirement or escalation.

No, CPO service only covers Day 2 support and operations for Carrier-Class platforms in a Telco.

Any activities requiring architecture redesigns or new platform implementations should be handled through our Core Platform Set-Up (CPS) services.